Enhanced Tools for Customer Service
Earlier in 2008, Toptech released an upgraded version myToptech, an online support resource for customers. This upgraded website gives customers access to view and track information related to Software Change Requests (CRs) and software bugs. Access to product documentation such as manuals, technical bulletins, build notes and product roadmaps are also provided from within the website.
More recently, Toptech began a project to implement a new enterprise-wide customer support application. This new application, named TAC (Toptech Assistance Center), will provide improved tools for knowledge management, impose best support practices and facilitate swift resolution of customer issues.
The TAC will also be accessible from myToptech.com and provide customers with unprecedented visibility into, and tracking of support requests. Customers will have full access to submit, view, and modify requests from within this online portal.
Pilot testing will commence in November with select customers and the balance of Toptech’s user community will transition to the new application before the end of 2008.