Toptech Adopts Team-based Support Structure
The Toptech Solutions Support Team (SST) has reorganized three distinct teams, each of which will serve a specific group of customers. Each team will be able to develop a specialized working knowledge specific to their group of customers.
Customer-focused teams will offer the following benefits:
- Provide customers with a single set of direct contacts that specialize in their operations
- Provide Toptech personnel with a set of customer-specific specialists
- Enhance customer experience by building strong relationships
- Better control over issue backlog through increased visibility and accountability
This departmental change follows the recent implementation to the Toptech Assistance Center (TAC). The TAC provides customers with online tools to submit and track support tickets.
These improvements underscore Toptech’s commitment to provide our customers with top-notch support with a focus on continued development of people, processes and technology.